Preamble
Terms beginning with a capital letter and not defined below have the meaning given to them in the general terms and conditions of use of the websitewww.keranove.com.
This privacy policy clearly and precisely informs Users about what personal data may be collected when browsing the websitewww.keranove.com.
We are committed to respecting the privacy of Users, and therefore set out below the conditions under which Users' personal data may be processed when they browse the websitewww.keranove.com.
I. Definitions
"Data": any information relating to an identified or identifiable natural person (as defined by the GDPR);
"GDPR": refers to the European General Data Protection Regulation No. 2016/679 of April 27, 2016;
"OVH"or "we": refers to the Host;
"Processing": refers to "any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organizing, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, disseminating or otherwise making available, aligning or combining, restricting, erasing or destroying" (definition given by the GDPR);
"User(s)" or "you": refers to any natural person(s) who browse(s) the www.keranove.com website and access(es) its features and content.
II. Data Collection
- The time of data collection
This privacy policy applies to all Data that you provide to us or that we collect, directly or indirectly, in particular by browsing the Website; by requesting any information, in particular via the contact form on the Website.
When the collection of specific Data is necessary for the associated Processing, we indicate the mandatory fields with an asterisk.
- Details of Data Processing
Below is an overview of the Data processed, the purposes of Data Processing, and the legal basis for such processing.
For the management of user knowledge, statistics, and website performance.
Data collected: User consent – Connection data – Browsing data
This data will enable us to analyze the activity of our Website and improve the services offered;
To perform user journey analyses, audience measurements, and statistics.
For the management of all types of requests (in particular through the contact form).
Data collected: User consent – Title – Last name – First name – Email address – Full postal address – Telephone number – Any information provided about you.
This data will enable us to provide a personalized response to your request, compile statistics, and process your request.
In addition, we may use certain techniques known as "profiling," i.e., any form of automated processing of personal data consisting of using the Data collected to analyze and evaluate certain personal aspects relating to a natural person, in particular to analyze and/or infer, through dynamic segmentation, the development of scenarios, audiences, certain elements and/or behaviors relating in particular to personal preferences, interests, etc.
It is also possible that automated decisions may be made based on profiling; in particular, we may use this type of process to determine whether or not it is relevant to send you certain communications.
In certain circumstances, you have the right to object to the use of your data for "profiling" purposes. In this case, please refer to point 5 below.
- The destination of the Data
The Data being Processed is intended for Naturopera's internal teams
In addition, the Data may also be transmitted to any police, judicial, or administrative authorities (within the framework of a legal obligation).
- Data Retention
Your Data is stored for a period of time that complies with legal provisions or is proportionate to the purposes for which it was processed.
All prospect Data is stored for three (3) years from the date of collection or the last contact from the prospect.
Browsing Data is stored for a maximum of thirteen (13) months.
- The terms and conditions for exercising Users' rights
In accordance with regulations on the protection of personal data (and in particular the GDPR), you have the right to access, rectify, erase, object to, restrict, and transfer your Data. You also have the option of providing instructions regarding the fate of your Data after your death.
To exercise these rights, simply send a formal, written, and complete request, accompanied by any information that allows you to be identified (ID, customer number, etc.), using one of the following methods:
By email:
Via the contact form (if available); or
By post: NATUR’VITA – Consumer Services – 51 rue de Sèvres, 92100 Boulogne-Billancourt.
The specific terms and conditions relating to the exercise of your rights are set out in the GDPR and also on the CNIL website.
Before responding to any request, we may verify your identity and/or ask you to provide us with further information in order to respond to your request.
Upon receipt of any complete written request, we undertake to respond to any request within one (1) month, which may be extended by two (2) months in the case of complex requests.
If we have not responded to your request in a satisfactory manner, a complaint may be lodged with the Commission Nationale de l'Informatique et des Libertés (CNIL) via its websitehttps://www.cnil.fr/fr/.
- Data Security
We implement appropriate technical and organizational measures in accordance with applicable legal provisions to protect your Data against alteration, accidental or unlawful loss, unauthorized use, disclosure, or access.
- Changes to the Privacy Policy
We may occasionally modify this privacy policy (particularly for reasons of legislative or regulatory change). Users are therefore advised to consult this page regularly to be aware of any changes or updates made to this privacy policy.
III. Applicable law and jurisdiction
This privacy policy is governed by French law.
In the event of a dispute and in the absence of an amicable agreement, the User may refer the matter to either one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where he or she was residing at the time of the conclusion of the contract or the occurrence of the harmful event.